Helping patients find their way

September 11, 2019| Epworth News /

Calling for volunteers for new roles at Epworth Freemasons

Margaret McKelvie started volunteering at Epworth HealthCare after the death of her husband in April last year.

For Margaret, it was an opportunity to give back to the hospital and staff that had cared for her husband until his final days.

“After his passing, I had a lot more time on my hands and I wanted to give back where I could so I signed up to be a wayfinding volunteer,” Ms McKelvie said. 

“He had spent a lot of time at Epworth and the care that the staff provided to him as a patient and to me as his carer was simply outstanding.”

For Ms Kelvie, her role is varied, but she’s often a central point of contact for patients and visitors who come through the hospital doors.

Wayfinding is a busy role and you have lots of patients and visitors asking for directions, general enquiries or just wanting to have a quick chat.
— Margaret McKelvie, Volunteer, Epworth HealthCare

She says the role is also incredibly rewarding with staff and patients grateful for the impact her time has.

I love the amount of contact I have with lots of different people, all with varying circumstances and it’s so rewarding to know that I can help someone in some small way
— Margaret McKelvie, Volunteer, Epworth HealthCare

Epworth Freemasons Executive Director Nicole Waldron says volunteers play an integral role in improving patient experience.

Often when people come into our hospital, they haven’t been here before. They might be feeling anxious about treatment for themselves or a loved one. We know how important it is to help people feel comfortable while they’re here. These volunteers will play a vital role in helping us do that.
— Nicole Waldron, Executive Director, Epworth HealthCare

Epworth Freemasons is about to embark on a new era as its $100 million redevelopment prepares to open and is looking for friendly, professional customer service volunteers to help welcome patients and visitors to the new facilities.

The concierge-style roles are stationed at strategic locations within the hospital, to provide assistance and information about wards, facilities, parking and any other queries that may arise.

For more information about volunteering at Epworth Freemasons please contact (03) 9426 6217 or volunteering@epworth.org.au



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